What is covered by the warranty?
Your timepiece is backed by a comprehensive warranty 120 days from the original date of purchase/delivery. The only components covered under warranty are the hands, dial, and watch movement. If the timepiece proves to be defective in workmanship or materials under normal use, it will be repaired free of charge at the discretion of R. Burnett LLC. Replacements are available, a standard deductible will apply. Paid by customer.
What is not covered?
The warranty does not cover the following:
- Crown, case, strap, or battery.
- Any damage that results from unauthorized or improper service, accident, impact, negligence, or normal wear and tears.
- Water damage due to accident, improper use, or negligence.
Can R. Burnett LLC help with band sizing or battery replacement?
Yes, we do offer band sizing in Baton Rouge, LA.
How do I request a repair/replacement?
The watch service will require your original receipt as proof of purchase. A typical repair timeline is 30 days from the date of the approval of any repair. Deductible will apply if replaced. If you prefer to manage the repair request process yourself, you can find out more about how to proceed by email.