One-year service warranty, lifetime customer service.
What is covered by the plan?
Your timepiece is backed by a comprehensive protection plan. 1 year from the original date of purchase/delivery. The only components covered are the hands, case, dial, functionality of the band, and watch movement. If the timepiece proves to be defective in workmanship or materials under normal use, it will be repaired free of charge by R. Burnett LLC.
Replacements are available after first year at the discretion of R. Burnett LLC, a standard deductible will apply.
What is not covered?
The plan does not cover the following
- Any damage that results from unauthorized or improper service, accidents, impacts, negligence, or normal wear and tear.
- Lost or Theft.
- Water damage due to accident, improper use, or negligence.
How do I request a repair/replacement?
The watch service will require your original receipt as proof of purchase. A typical repair timeline is 30 days from the date of the approval of any repair. Deductible will apply if replaced, you can find out more about how to proceed by email.
We are always eager to help!
Lemon or orange oil extract is best for cleaning the natural wood. When storing your timepieces, please avoid extremely hot, cold, and excessively dry/humid environments.